COMPLAINTS POLICY

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Plumbingwerx always endeavours to provide the best service, and products for all customers. However, it is recognised that there may be times where customers may not be completely satisfied.

To ensure that things are able to be put right, please read the below complaints procedure. 

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As soon as reasonably practicable after the completion of the works, please inspect the work to ensure everything has been carried out to the high standards you would expect.

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In the unlikely event there is anything you are not completely satisfied with, please get in touch as soon as possible.

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The Procedure

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Telephone: 0800 043 2393

E-mail: info@plumbingwerx.com

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All contact by post can be directed to the following:

Ivo Ramos

Proprietor of Plumbingwerx

9 Lavender Avenue

Mitcham 

Surrey

CR4 3HL

 

If sending any correspondence by post, please request proof of receipt.

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The aim is to respond to all complaints within 3 working days of receipt, and where possible, provide you with a date to remedy any issues raised.

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If your complaint is unable to be resolved internally, as a "Which? Trusted Trader" Plumbingwerx uses the Dispute Resolution Ombudsman for dispute resolution.

In the very unlikely event that your complaint cannot be resolved to your satisfaction you may wish to refer your complaint to them.

If you wish to do so please contact Which? Trusted Traders in the first instance on 0117 456 6031.

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